We aim to offer services that will benefit all our customers. We hope you are happy with every purchase you make. In certain circumstances, you may want to return some items. Please read our return policy below, we will do our best to assist you.

Defective Products

We will accept returns on website purchases within 30 days after delivery arrival. All defective products can be returned for refund or replacement, we also will be responsible for the return shipping cost and shipping cost (from China to customer’s country). The customer is liable to confirm with STM Metal service team for a advisable shipping method.

Non-defective Products

Products that are not defective can be returned for refund or replacement, even if just for the product is unsatisfactory for the application, but must apply within 7 days from the arrival date of shipment. The customer should be responsible for return shipping costs and taxes caused.

Before Making a Return Request

Prior to returning the product, contact STM Metal customer service department for a Return Authorization. All products returned to STM Metal must be securely packaged in the proper shipping materials and reach STM Metal without damage and please note that the parcel is for “return products”.

The following information are required when you reflect the problem:

1. Order number
2. Items number
3. Quantity
4. Image of defective beads if possible.

If you have any question regarding return policy, please feel free to Contact Us